My husband was at Valley West for about a month while he finished his antibiotics through a pic line. They treated he very well. Made sure to get his PT in to get him on the road to home. He had no complaints except that the gravy that put on a lot of their food was way to salty for him. Other than that all went well. The staff was great.
Edit: after my initial review, VW admin team reached out right away and corrected everything in the room that needed attention. They have been very thoughtful in reaching out to me, email regularly to keep me updated about my parent's care and have been surprisingly eager to listen and be hands on. BRAVO! I'm so much happier after my review that I felt it prudent to edit it. I have a parent at Valley West currently and I am horrified at the lack of attention he is getting. Its deplorable! The room is severely lacking. 1. The soap dispenser at the sink doesn't work. 2. The nurse call button doesn't work. These things are absolutely confirmed and not just my opinion. 3. It's severely understaffed. Even the room TV doesn't work. There's zero attention to detail. Please do not allow your parent or any person you love or care for to step foot into the place. Its dehumanizing!! When I ask for help in the room, there's no sense of urgency or care, whatsoever. Even trying to catch staff attention is hard.
don't work here unless you want to be roped into their drama. one aide will trauma dump her entire life story to you to make you feel bad for her, but then leave you to the wolves and not help you with any of your lights. She expects you to help with hers though! The staff gossip and talk about everyone. They have a high turnover rate due to the staff being mean and drama filled. 0/10 would never recommend.
Our homeschool group visits the residents once a month. Today we danced, made beaded bracelets and celebrated a birthday with cupcakes and cookies! Angela makes our time with the residents fun! All of the staff have been helpful and kind to us. Looking forward to our next visit with our new friends.
The staff here really care about the residents. The therapy department is amazing. If I ever need services for my family this is where I would go.
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