I write this with truth. I’m a 20 year ER nurse. Had my grandma there for two days and 10k later (start up fees etc), they sent her to the hospital unbeknownst to me for “behavioral problems” (she has altzheimers and this is a dementia care facility) and she was prescribed Ativan. 2 hrs later after a new benzodiazepine, broke her hip at 90 years old (not coincidence). Stated she got tangled up in her coat (it’s July)…my grandma doesn’t have any other health issues and is normally ambulatory and independent. Now they won’t accept her back. Special shout out to Lucifer, I mean Lucy, the admissions coordinator for being a huge see you next Tuesday. Used anything and everything not to take her back…Disgusted with them. Take your loved one anywhere else!
I've worked at the community and within the parent company for 2 years now. I've stayed because the entire team all the way from the owner to the staff love the residents and do everything they can to make sure we are providing the highest quality of life. If you're looking to bring your family member to the community, reach out! Our staff is happy to help and inform you in the changes and differences of the transition from home to community living. Come take a virtual tour and see what a fantastic place this is. If you're looking for employment, there's many opportunities to grow within the company (I did). It's a great place to work with a lot of benefits you don't get elsewhere. Because of the last year with COVID, there was a lot of transitions to make and a lot of things to learn. But we've survived through it and are coming back with our goal we've always had, providing a fun, safe, and happy environment for the folks that live here. I'm writing this, not because I needed to, but because I feel we've gotten a bad wrap over the last year and we've been doing everything to make this place the best place to work and live. And I stand by that. I love it here, I love the people that work and live here. This place is something special and we'd love to see you soon.
I feel so fortunate to have my mother living at the Rawlin. It is a clean, inviting environment with lots of natural light. They offer a variety of activities to engage the residents. Although my mother doesn't choose to participate, she is always encouraged. I love the friendly faces and bright smiles on the staff and residents when I come to visit. I appreciate the extra energy put into decorating, field trips, and cooking activities. The therapy dogs, spa bath, and manicure time are also a real plus. I have had many conversations with different staff members. I appreciate hearing about my mother from their perspective. My mother is probably more challenging than some, so it is heartwarming to listen to folks give me a funny story. I'm informed about my mother and any needs that I should address. I went to many different places when I was searching for a memory care facility for my mother. Many did not have current openings, and I needed a home for my mother immediately. I'm so thankful that The Rawlin at Riverbend was available. It felt so welcoming when I came on a tour. Also, I was amazed at the size of the shared room. Some of the places seemed very dark, and the shared rooms were so small that it felt that it would be intrusive to be sharing the space. It may not be a problem for easy-going folks, but I thought the smaller area might be challenging. We chose a single room until the finances demanded a move to a shared room. It has been a beautiful transition. The staff did an exemplary job of moving my mother to her shared place. They decorated her room so lovely that she may not have even noticed the change. I can only sing praises for the staff and care that my mother has received in the two years living at the Rawlin at Riverbend. Besides, she is happy and says the food is delicious.
The management was terrible . In all the years of working I have never experienced any thing like it . I didn’t work there for very long . Not because the job it’s self but because all the downsides of being employed by that company . Well the company itself and the care partners weren’t that bad . But the management never took care of anything , they were amongst and creators of unneeded drama , they would work you know halls by your self and so much more . Just be aware any future employees . You will have a terrible experience . The few weeks I was there . I watched so many people leave . Work some where else , you will enjoy life that much more 😊
My Grandma fell and broke her hip. No one notified the family. They also did not report it or seek care for her. She walked on a broken hip for 5 days until at a family visit my cousin saw her walking funny. At the ER they initially said they did not know what happened. Now my Grandma is dying thanks to them. They were hired to protect and care for my Grandma instead they cause neglect and abuse.
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