Very unprofessional management. They seem very unknowledgeable, not on the same page, and unaware of what good customer service consists of.
The staff here is wonderful, welcoming and really love the residents. Amy is incredible; so easy to talk to and knowledgeable. The atmosphere is warm and cozy. This place is great!!
Spring Valley is an amazing place to live! I have seen first hand the warm and caring approach from the entire team. Community living can be a new experience for seniors, with the expertise of the management staff, they will guide you and your loved one through the entire process, which can be overwhelming at times. Have a concern? They will work with you to address it. Want to see a new activity? Just let them know and they will work on making it happen. Want to see your favorite foods on the menu? They are happy to hear your request! The entire team works tirelessly to have the most highly trained staff and to safely meet the needs of residents. No facility will ever be the same as your own home... but Spring Valley, Tracy and her team are the next best thing.
If you’re looking for a family oriented, friendly, caring and secure place for your loved ones, this is definitely the place to go! Amy will take amazing care of you and your loved ones, give you an amazing tour, and make you feel so welcomed and like you’re already a part of the community... that’s all just during the tour! She answers all of your questions, big and small, with compassion and sincerity & works around your schedule! You can tell the staff really care about their elders here & treat them with the dignity, respect and provide the care that they deserve. It’s like a family here & Amy does a fabulous job of welcoming you with open arms and making you and your loved ones feel special.
They have such a great team with a Director who has been there 15+ years and a team that is like a family and love their work! When a team is happy n love what they do they do it well!!! Amy is my fave she is fun, life loving and her energy is contagious. You can trust them with your family and friends!!
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