I don’t understand the negative reviews because my experience was the complete opposite The staff are very attentive and caring. The food is exceptional for an institutional setting. The building is clean and there is a space to go outside and enjoy the sun and trees. My walking improved after spinal surgery with the help of the excellent therapy I received. I would highly recommend South Hills Rehab to anyone looking for a skilled nursing facility.
This place is a joke. Not one administrative employee has called me, not one nurse or PT therapist has called me or a Social worker has called me since my mom was transferred to this place. No one can answer any questions about my mom when I go to see her. They did not feed her dinner two nights ago. They are not getting her out of bed for PT . If you have loved ones considered to go to this place I don't recommend it at all.
They didn't shower my mother in over 10 days. She's a vegetarian yet they brought her a plate full of meat and then says they were going to get " aggressive " if she didn't eat enough then stopped bringing her food all together. They brought in another patient's medications and luckily we had a family member there that caught that that wasn't the correct name before she ingested them. They brought in a bedside commode covered in fecal matter from another patient's room. Not to mention how they roughed her up to get out of bed because she just had hip surgery and can't walk yet but they were impatient. Also they don't care that she can't hear without hearing devices but didn't turn the hearing device on to communicate with her so she had no idea what they were saying but they were getting mad. There's so many more reasons that I would never leave my loved one in this facility if you want them to survive.
I'm currently having a terrible experience with this place. My grandmother complained that the meat was too tough to chew so they are now blending ALL OF HER MEALS. We have asked them to stop several times and they refuse. Our family members are now bringing food to my grandmother in this facility. They are also not changing her regularly (incontinence) or getting her out of bed even once a day for physical therapy. If I had the power to pull her from their care I would immediately. She was in the hospital for a week before ending up here and in the hospital she was EATING SOLID FOOD AND WALKING.
Nothing good about this place! If you want your loved one to get better and/or make any progress at all DO NOT PUT THEM HERE! They aren’t genuine and they don’t follow charts or guidelines. The place smells like urine as soon as you walk in. They don’t bathe their patients, they use dirty bed pans and the food is horrible. We had a very bad experience! Also half of these reviews are from the employees that work there not from the patients themselves receiving the horrible care!!
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