Extremely Rude employees, Overheard the Bullies and nothing done to make it right. You need to do better at hiring decent people and not letting decent employees leave. You get someone sweet and caring and you let her go! We are truly going to miss her. You know who you are sweetheart I hope you shine at a job that cares about you as you did for us. You made a huge difference here and you will not be forgotten. Sincerely yours” Friend at Sheldon oaks.
At an award-winning facility you don't find dirty Depends hanging from the bushes out side... #Gross
This place seemed nice and everyone seemed helpful. I selected this facility for my mother. She spent less than 4 hours in the guest apartment so I could get furniture in hers. Mother ended up going back to the hospital that night and then to rehab until she went into a skilled care facility, the Waterford Grand. Mother never stepped foot in her apartment. But she signed a 3 month lease. She paid the deposit and the prorated rent for the first month. I paid the next 2 months rent and Sheldon agreed to wave that 3rd month rent. I was assured that the deposit would be refundable if the apartment was left in good condition. I got a bill for rent later, they were keeping the deposit plus they wanted more money. I called the manager James and he appologised and said he would take care of it and get the deposit refunded. Waited and waited, nothing. I called 4 times to talk to him and left messages because "he wasn't there". The last time they said that someone would call me back by 5:30 that afternoon. Amazingly no return call. I called back the next day and was told someone was no longer employed there and I would have to call corporate to deal with this. Why couldn't they have told me this earlier? Now dealing with corporate. How long to get a call back from them? Not impressed with this outfit. The folks at the Waterford Grand were great in contrast.
I do floor coverings for this place I do not live here or know anyone that does. However I can tell you that they don't take shortcuts and they fix everything right the first time. I see things that no resident ever gets to see as I basically strip the place down to bare floors everytime we do a replacement floor and this place doesn't ever tell me to just lay the floor like so many others do. They pay what it cost to do it right and I respect that.
They treat their staff terribly. Underpaid over worked. Managers are terrible and don't listen to residents issues. Move people into independent living that need to be in assisted living just because they're desperate for numbers then don't take proper care or responsibility for them. Forcing other residents to constantly care for them.ABSOLUTELY LOVED MY JOB but had to quit because lack of management skills.
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