We had the double bed room that was quite spacious compared to other standard double bed rooms with their extra sitting area and desk. Wireless was fast and easy to connect. The rooms and the lobby felt clean and up to date. The breakfast was descent and beds were great. It's located close to shopping and popular eating areas. It's a little noisy at times and the train nearby woke us up but otherwise we slept pretty good.
The hotel is cute/clean, but it cannot handle being booked to capacity. When we tried to shower the water was lukewarm at best and when we called the front desk we were told it was because they were completely booked and the heater couldn't keep up. The breakfast room was absolutely packed as well, making it loud, crowded, and chaotic. The location was lovely, the staff was friendly, and the rooms were clean, but the overcrowding definitely put a damper on things for me.
This hotel is one of the best I've stayed at over the years, hands down. The desk staff was extremely welcoming and friendly; my room was very spacious and super clean, in great condition; the other guests were quiet and respectful; and I was even provided a to-go breakfast when I had to leave at 4:30 a.m. to catch my train! I hope to stay here again!
Clean and comfortable with a friendly staff. We have had to stay here several times unfortunately for medical visits. Boy is this staff friendly and accommodating. They have even helped my wife when I was unable which I feel is over and above the call of duty. There is a beautiful front room with a fireplace, sofas and tables to sit at. It's quite comfortable like staying at a friends place. The rooms are nice and comfortable with any basic accommodation you might expect. They also have a nice breakfast set up. This is a great place to stay in Eugene!!
One of the most impressive aspects of this stay was the communication with the hotel staff. Communicating to figure out the shuttle was smooth as I got immediate replies to my email. Also, I was able to make a last-minute change to my pickup shuttle as my flight had arrived early and I was given a text message to communicate with the hotel. The rooms and amenities are very nice but somewhat dated.
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