I was treated with respect and dignity by all the staff I came in contact with. Certainly, a pleasant experience after an unfortunate mishap. I couldn't have been treated any better. A little noisy at night though. Thank you for taking such good care of me.
If I could give zero stars I would. The staff here are horrible. No plan was communicated for PT. They let people sit in their bed, and don’t care for them properly. The toilets were unsanitary. The looked like they haven’t been clean in 3 months. There was feces on the toilet from a previous patient. The staff come off very cold and no compassion. I pray for all the people in this facility!
Worst possible place if you have to be sent to a post surgery rehabilitation facility. I still have nightmares about the nights where you could hear all the residents crying out for help. My call light was burned out so I would call the front desk for help and still wait for over an hour to get help. They lost power during a snow storm and they didn't know how to handle the emergency. The mouse that shared my room was nicer than the entire staff. I was there in February of 2019.
I have been to the Marquis twice. The first time there was a lot of confusion the first couple days. But once settled in I found most of the staff was very attentive to my needs, the food was very good. I give a 5 star to the therapists they were all great and good at their jobs. If I need to go to a facility again I hope it is the Marquis.
I am a CNA student with LCC & my clinical experience with Marquis Springfield was phenomenal! The staff is great, everyone works together as a team, and not once did I witness any angst or arguing among the staff, definitely a positive, up beat environment. The residents were very sweet and fun to be around, you can tell between the nurses and residents that it feels like one big family. I would recommend Marquis to anyone & I look forward to advancing my career through them!
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