My mom just passed away here last month. Her room was filthy when we moved her things out. On one occasion my aunt found a cup of water or juice that was moldy in her room. My sister in law found her in her room slumped over in her wheelchair at noon with a plate full of food from breakfast untouched! She needed a higher level of care and they never told us they could not meet her needs. It wasn’t until she ended up in the hospital with a broken rib from a fall (we were not initially notified of) that the doctors at the hospital told us she needed more care. All they ever did was suggest we come in daily at meal times and help her. They never gave us any resource information to find help with that or that we should start looking to move her to a facility that could help her during meals. I did ask the previous care coordinator for help with extra care. She had said she’d get back to me and never did.
Unfortunately due to limited space in memory care facilities for Medicaid patients it took us longer than we wanted to find her placement. When we did, that home had my mom assessed for hospice care immediately to get her extra help, Lone Oak never suggested that this would be an option for my mom and they should have.
We have yet to have any form of condolences given to us after she passed (she lived there since 2018) not even when we came to clean out her room. Not one person said they were sorry she passed! Not a call, text, email, card, NOTHING!
If your loved one ever gets to a point that they need a higher level of care move them asap! From our experience they do not help families navigate these difficult situations. The only help we received was from the new memory care facility that didn’t know my mom other than she was moving in soon and hospice that was only involved for 5 days before she passed away. They got a new director and care coordinator this year and we were never told via a newsletter or email. The communication with our family was sparse at best but mostly nonexistent!
Josh Miller
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December 11, 2022
Do not live here or put your loved ones here. An employee is stealing from the residents at night while they sleep! Even a couple employees have been robbed. Terrible that this place isn't safe for it's elderly residents. Nothing is done about it either. A lot of employees have keys to enter the residents apartments. There's no staff at the front desk at night either.
Also: the food is skimpy and not good. They need actual trained cooks in this place. The piano in the dining room is broken. No pedals work. The bus driver keeps getting Covid apparently so they never take the residents anywhere. Too many negatives. AVOID!
Carolyn Davidson
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July 04, 2022
I was so pleased with the tour that Chris gave me. It was so informative and everything I saw was done with care and tenderness. My father was there a few years ago so now that I'm needing help, it is a blessing just hoping to call this home. What a beautiful and spacious building and everywhere I looked I saw smiles. Now that's how a home should be!
franzstgeorge
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February 12, 2022
My mother has lived in the Lone Oak Assisted Living Community now for about 5 years. I visit her regularly, at least several times a week and speak with her by phone every day, so I am quite familiar with her experience and many of the staff, especially the administrator, Mandy B. I can say unequivocally that my mom experiences love and respect from the care staff, from top to bottom. I want to give a special shout out to Judy who regularly is at the front desk. She is efficient, friendly, calm, professional and just an all around loving person. She seems to be very familiar with every resident and their needs. Frequently I see residents swinging by her desk just to chat. I highly recommend getting to know her because she is accessible and is a great source of information! She makes things happen.
Mom had her 89th birthday recently and several birthday balloons magically appeared in her apartment-that thrilled her! She received a birthday card from the staff. She was thrilled and felt loved!
Mom needs extra help dressing, showering and other personal care from the caregivers and I can say that she is appreciative of their timely and gentle attention to her needs. Her medications are administered to her in a strict timely manner by the med techs.
Sometimes mom has a fall; the administrator usually has a face to face meeting with her, in a compassionate manner, and asks how the fall happened and suggests ways to prevent further falls.
The facility is always clean and in good shape-the maintenance man, Alana sees to that.
Mom really likes the nurse, Jessica and says that she is compassionate and pays attention to detail. From my experience I know that she is quick to respond to any concerns I have about mom.
During this difficult time with the pandemic, Lone Oak has kept us appraised of the precautions that they have had to establish. They regularly test the staff and residents for the virus and keep us appraised if they have any positive tests. They have had very few instances of positive tests.
I highly recommend Lone Oak as a place where you’ll be confident that your loved one is loved and well cared for with compassion and love.
Betty Rutherford
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May 12, 2022
Chris gave a great tour. Enjoyed delightful and tasty Mother's
Day Brunch and resident "Pinky"s specially done cards.
Our Address
2615 Lone Oak Way, Eugene, OR 97404, USA
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My mom just passed away here last month. Her room was filthy when we moved her things out. On one occasion my aunt found a cup of water or juice that was moldy in her room. My sister in law found her in her room slumped over in her wheelchair at noon with a plate full of food from breakfast untouched! She needed a higher level of care and they never told us they could not meet her needs. It wasn’t until she ended up in the hospital with a broken rib from a fall (we were not initially notified of) that the doctors at the hospital told us she needed more care. All they ever did was suggest we come in daily at meal times and help her. They never gave us any resource information to find help with that or that we should start looking to move her to a facility that could help her during meals. I did ask the previous care coordinator for help with extra care. She had said she’d get back to me and never did. Unfortunately due to limited space in memory care facilities for Medicaid patients it took us longer than we wanted to find her placement. When we did, that home had my mom assessed for hospice care immediately to get her extra help, Lone Oak never suggested that this would be an option for my mom and they should have. We have yet to have any form of condolences given to us after she passed (she lived there since 2018) not even when we came to clean out her room. Not one person said they were sorry she passed! Not a call, text, email, card, NOTHING! If your loved one ever gets to a point that they need a higher level of care move them asap! From our experience they do not help families navigate these difficult situations. The only help we received was from the new memory care facility that didn’t know my mom other than she was moving in soon and hospice that was only involved for 5 days before she passed away. They got a new director and care coordinator this year and we were never told via a newsletter or email. The communication with our family was sparse at best but mostly nonexistent!
Do not live here or put your loved ones here. An employee is stealing from the residents at night while they sleep! Even a couple employees have been robbed. Terrible that this place isn't safe for it's elderly residents. Nothing is done about it either. A lot of employees have keys to enter the residents apartments. There's no staff at the front desk at night either. Also: the food is skimpy and not good. They need actual trained cooks in this place. The piano in the dining room is broken. No pedals work. The bus driver keeps getting Covid apparently so they never take the residents anywhere. Too many negatives. AVOID!
I was so pleased with the tour that Chris gave me. It was so informative and everything I saw was done with care and tenderness. My father was there a few years ago so now that I'm needing help, it is a blessing just hoping to call this home. What a beautiful and spacious building and everywhere I looked I saw smiles. Now that's how a home should be!
My mother has lived in the Lone Oak Assisted Living Community now for about 5 years. I visit her regularly, at least several times a week and speak with her by phone every day, so I am quite familiar with her experience and many of the staff, especially the administrator, Mandy B. I can say unequivocally that my mom experiences love and respect from the care staff, from top to bottom. I want to give a special shout out to Judy who regularly is at the front desk. She is efficient, friendly, calm, professional and just an all around loving person. She seems to be very familiar with every resident and their needs. Frequently I see residents swinging by her desk just to chat. I highly recommend getting to know her because she is accessible and is a great source of information! She makes things happen. Mom had her 89th birthday recently and several birthday balloons magically appeared in her apartment-that thrilled her! She received a birthday card from the staff. She was thrilled and felt loved! Mom needs extra help dressing, showering and other personal care from the caregivers and I can say that she is appreciative of their timely and gentle attention to her needs. Her medications are administered to her in a strict timely manner by the med techs. Sometimes mom has a fall; the administrator usually has a face to face meeting with her, in a compassionate manner, and asks how the fall happened and suggests ways to prevent further falls. The facility is always clean and in good shape-the maintenance man, Alana sees to that. Mom really likes the nurse, Jessica and says that she is compassionate and pays attention to detail. From my experience I know that she is quick to respond to any concerns I have about mom. During this difficult time with the pandemic, Lone Oak has kept us appraised of the precautions that they have had to establish. They regularly test the staff and residents for the virus and keep us appraised if they have any positive tests. They have had very few instances of positive tests. I highly recommend Lone Oak as a place where you’ll be confident that your loved one is loved and well cared for with compassion and love.
Chris gave a great tour. Enjoyed delightful and tasty Mother's Day Brunch and resident "Pinky"s specially done cards.