Four months ago I moved my 87 year old mom with dementia from out of state into my home in hopes of getting her into a care facility nearby. Things kept being delayed, until the facility finally recommended we look elsewhere. From the moment I walked into Lone Oak, it felt like an answered prayer. My initial thought upon driving into their parking lot, was what a beautiful setting...my brothers will like this place! But, it's just assisted living, not memory care...I was skeptical they would take Mom. I walked in anyway, impressed with the entry. It reminded me of some hotels my husband & I stay in sometimes when we travel. I told the receptionist that I have an 87 year old mother with dementia, and was looking for a home for her. Linda, the Marketing Director, came to greet me right away and we shared stories. She spent so much time with me, giving me a tour of the facility and the studio apartment that she was just getting ready to market. She even said they could come out immediately to assess Mom to see if she would be a good candidate for their community, which they did the very next morning! Mom got a thumbs up, so I immediately passed all the information on to my brothers for their approval. Within days, I signed all the necessary paperwork, and Mom was moved into her new apartment a week from my initial contact. Mom's only been at Lone Oak for a week, but I have been impressed with all whom I've met and dealt with. Mom's been struggling with the transition, but we knew she would. I already dealt with her transition to my home the four months previous. I'm hopeful she will eventually settle into a good routine, make friends, and feel well cared for in her new environment. Lone Oak feels nothing like a nursing home or memory care facility to me. All the staff and residents I have encountered have been friendly and welcoming. Thank you for your care for my mom!
My mom just passed away here last month. Her room was filthy when we moved her things out. On one occasion my aunt found a cup of water or juice that was moldy in her room. My sister in law found her in her room slumped over in her wheelchair at noon with a plate full of food from breakfast untouched! She needed a higher level of care and they never told us they could not meet her needs. It wasn’t until she ended up in the hospital with a broken rib from a fall (we were not initially notified of) that the doctors at the hospital told us she needed more care. All they ever did was suggest we come in daily at meal times and help her. They never gave us any resource information to find help with that or that we should start looking to move her to a facility that could help her during meals. I did ask the previous care coordinator for help with extra care. She had said she’d get back to me and never did. Unfortunately due to limited space in memory care facilities for Medicaid patients it took us longer than we wanted to find her placement. When we did, that home had my mom assessed for hospice care immediately to get her extra help, Lone Oak never suggested that this would be an option for my mom and they should have. We have yet to have any form of condolences given to us after she passed (she lived there since 2018) not even when we came to clean out her room. Not one person said they were sorry she passed! Not a call, text, email, card, NOTHING! If your loved one ever gets to a point that they need a higher level of care move them asap! From our experience they do not help families navigate these difficult situations. The only help we received was from the new memory care facility that didn’t know my mom other than she was moving in soon and hospice that was only involved for 5 days before she passed away. They got a new director and care coordinator this year and we were never told via a newsletter or email. The communication with our family was sparse at best but mostly nonexistent! Edited to add: Seriously ?? What are you going to do about it now. She’s GONE! Where was the concern when she was alive? You care now because I left a bad review Now you “take it seriously!?” Whatever! DO BETTER! MY MOM WAS THE SWEETEST! She deserved better! Calling your facility was pointless. We would be told that our concerns would be addressed and they were not!! The continuity of care was SERIOUSLY LACKING! I honestly believe she was given more hydrocodone than she needed! She couldn’t even stay awake to eat and none of the “professionals” thought maybe we should back off the drugs and see if she can eat and stay awake??! We trusted your facility and you let us down! Do Better! Why don’t YOU call me? It’s at the LEAST YOU CAN DO! Not one person expressed condolences to me and my brothers when we came to clean her room out. We were just handed the keys to her room. Not one person expressed any sadness that she was gone, not one! You should be ashamed of yourselves! Shame on you! I’m disgusted!
I just had a friend that applied here, and she had an (EX) friend working there that found out she applied. And this friend said some "things" to the higher up or whatever which made the director very bias on hiring her. So no my friend didn't get the job because of some opinions or allegations instead of actually being judged on personal opinion and hard work. So I highly recommend not working here, very unprofessional employees and bosses.
I was so pleased with the tour that Chris gave me. It was so informative and everything I saw was done with care and tenderness. My father was there a few years ago so now that I'm needing help, it is a blessing just hoping to call this home. What a beautiful and spacious building and everywhere I looked I saw smiles. Now that's how a home should be!
Do not live here or put your loved ones here. An employee is stealing from the residents at night while they sleep! Even a couple employees have been robbed. Terrible that this place isn't safe for it's elderly residents. Nothing is done about it either. A lot of employees have keys to enter the residents apartments. There's no staff at the front desk at night either. Also: the food is skimpy and not good. They need actual trained cooks in this place. The piano in the dining room is broken. No pedals work. The bus driver keeps getting Covid apparently so they never take the residents anywhere. Too many negatives. AVOID!
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