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Express Inn & Suites

990 W 6th Ave, Eugene, OR 97402, USA

About Express Inn & Suites

3.4 / 5

from reviews

Is this your business?

    Mattie Friday
    -
    July 06, 2022

    Mold covering the shower curtain was a surprise. Our room smelled overly sweet and the bed didn't have a protective cover. Within walking distance to the rose garden, food and some shops. Was okay for one night but will be upgrading for sanity in the future.

    Jonathan Castor
    -
    May 28, 2022

    They only provided 2 flat pillows per queen sized bed. There was clear structural damage inside the room. The service at the front desk was unpleasant After checking out the hotel refuses to return my deposit. We left the hotel room in a nice condition so they have no reason to keep the deposit. They are telling me that I never stayed at their hotel, even though I have pictures inside of their room and a receipt from the bank documenting my stay. I called again, and they told me a different story referencing the incorrect room, telling me that I paid in cash. When I corrected them they acted confused and refused to help. They keep changing their story in an attempt to keep the security deposit they owe me.

    Mary Martin
    -
    September 03, 2022

    Tanya was the the front desk person that checked me in. She was kind and very helpful. She provided information about transportation to the airport. The room was clean and comfortable. The AC worked well and I was glad. It was a very hot day/ evening.

    Zeepdeep
    -
    March 25, 2022

    I was hoping to come here with my friends and I as a quick stay in Eugene overnight. Everything seemed fine until we had entered our rooms and quickly found blood stains on towels, pillows and sheets. On top of this there were obvious fecal stains on the bathroom towels. On all of the sheets there was very clear evidence of bed bugs and that was the line where we decided we weren't going to stay the night as we didn't know what else might like in the rooms. When we went to go check out and get a refund we were told that everything was clean despite us having pictures of all the filth. We were then cussed at as what is assumed to be the owners showed their true personalities by showing their lack of care for any sense of hospitality and professionalism. Throughout they were claiming that a small inn can't be as clean as we wished which is obviously not true and only furthers how disgraceful those owners were. If you have the option of not staying here, we definitely that you find somewhere else.

    Lauren Portelli
    -
    March 20, 2022

    Literally a lifesaver. I was staying in a nearby motel that had exposed wiring everywhere including near my bed which I discovered this morning . They got me in quick. The room is spacious and clean. The price was very reasonable and the electrical looks up to standard. Definitely coming back.

    Express Inn & Suites

    Our Address

    990 W 6th Ave, Eugene, OR 97402, USA

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