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Express Inn & Suites

990 W 6th Ave, Eugene, OR 97402, USA

About Express Inn & Suites

3.4 / 5

from reviews

Is this your business?

    Dan Thompson
    -
    April 04, 2024

    Express Inn is our 'go to' motel when in Eugene for music events at WOW Hall or the McDonald. Rooms are clean and well maintained. Staff has always been great. Reasonably priced. Walking distance to many restaurants and breweries. One negative is the metal framed beds. They tend to be noisy and are particularly startling if you accidently kick the bottom frame with your foot!

    Krystal Walden
    -
    May 15, 2024

    Called to check on room availability (rooms were marked available on 3rd party websites so I wasn’t sure). Woman who answered was clearly upset I called to ask this. She said she removed availability on her website, then basically hung up on me. I was nothing but polite in explaining my confusion and reason for calling. I wouldn’t stay here based on my this customer service experience, no thank you. I’ll gladly pay the extra $20 bucks or whatever it is at a different hotel to be treated respectfully.

    Emily Walker
    -
    January 14, 2024

    Stayed during an ice storm. The managers allowed everyone to check out late and even helped us get the ice off our car. The rooms are like your average cheap hotel but slightly more clean. No stains on towels or bedsheets. We use the hotel every year in January and it’s always been reliable. Great if you’ve got a conference downtown and want to save some money while being within walking distance.

    Rah Xeph
    -
    May 21, 2024

    Avoid at all costs. Called to confirm room availability, the woman who answered said she didn't know why I would be calling to confirm room availability, saying the motel was booked. When I indicated that the site showed availability, she proceeded to be defensive on the phone, and when I asked for a manager, she said she was a manager, and refused to provide her name for a review.

    Charlie Addington
    -
    May 15, 2024

    Cancelled a reservation, they charged my card anyway. Disputed with my bank, their rebuttal has someone else's name on it, and claim a second night was added. Do not recommend.

    Express Inn & Suites

    Our Address

    990 W 6th Ave, Eugene, OR 97402, USA

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