Older place that has been well updated. Nice price point too. No coffee in room (or lobby) but Starbucks just around the corner. Bedspread was pilled and a little tired but otherwise good linens. Towels were very nice! Bottom line: it's not Holiday Inn Express but does the job at a nice price!
This review has been a long time coming and I wasn’t able to write it until now. I was under a major medical emergency back in June 2023 and Henry was soooo very kind to me and sooo very patient. I was a wreck and in such pain. I made several calls to him trying to work through the timeframe of the emergency and needed a place that evening. He was calm and informative. Checkin was a breeze. The room was very clean, neat and odor free and quiet. The bathroom was clean and had nice amenities and a bathtub matt. Towels were clean and white. Bedding clean. Comfy beds and pillows. Also had TV, desk, a refrigerator. Simple and nice. We stayed the night and headed south 170 miles to the next emergency facility. Two days later we headed back to Eugene and stayed again at the Downtown Inn and Henry gave us the same room. The grounds were clean with no trash or cigarette butts. This place is truly a pride of ownership and I strongly recommend you stay here. Thank you Henry. ☀️
the lady and the guy were super rude. when i got locked out of my room i had to ring a sketchy doorbell thing and i think the guy was sleeping in there or something but when i told him i was locked out he seriously sighed at me and said “seriously”. yes seriously do your job. and the lady at the front was treating me poorly because i am young. she was implying that we were going to bring more people and be loud. don’t stay here unless you want to feel like a burden. also 115 for a gross under cleaned motel 6 looking room is crazy.
This is a great place to stay while visiting Eugene! The rooms are clean and have a bed, desk, table, small fridge, and TV on a dresser. There are also amenities like an iron, ironing board, hair dryer, shampoo, conditioner, soap, and body lotion. The grounds are clean and the staff is friendly! It was easy to make reservations by phone and everything was ready with our room when we arrived. Check out was a breeze! There is also a coffee shop a half block away.
I booked a room at the downtown Inn and then we had the ice storm of January 2024 and they changed my non-changeable reservation to the next night hoping for the best but the conditions did not improve so they did not charge me for the room because I couldn’t get there These people are wonderful I highly recommend you stay here top-notch service
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