It seems a nice facility, however the problem I had with them was this: they promised us several times that they will visit to finish the application process for my mother, but never did. So, we lost weeks hoping they stand behind their words, to only realize for sure they don't.
My mother felt loved and cared for while there. The staff knew her well, and towards the end of her life, they made sure that we were able to spend as much time with her as we could. I have so much respect and gratitude for the caregivers, esp. Lori (don’t know if she’s still there).
Very caring and kind staff. My Mother in law thoroughly enjoyed all those who worked there. Plus, great crafts and activities that Rachel did. Highly highly recommend Chateau Gardens for your loved one.
My mom was a resident at Chateau Gardens memory care. She is longer there. She was neglected while under their care. I got a phone call from my mom (she has a cell phone) she was in excruciating pain and wanted me to bring her something. When I arrived I was greeted by Racheal, she is the activities director, she asked me if my mom would fake pain because she had been screaming for a long time about her leg and they all felt she was faking because she had an accident and didn’t want to come back out of her room. I told Racheal, while my mom may want to be in a wheelchair vs walking she would not fake her pain. My mom was screaming still as I could hear her. So I went to her and she was telling me her hip popped while they were putting her in bed. She did say she told them but they didn’t care. She pointed out one of her legs was shorter than the other. During this time I noticed she was wearing an adult diaper and that was soiled with dark watery poop. I was livid my mom was left in this condition. So went to the front and told them my mom needed help. I left knowing she would be headed to the hospital and yes indeed she was taken by ambulance. It took the er doctors 2 hours of cleaning my mom up before they could even take her up for an x-ray. 2 hours what the hell did they do to get her in that condition? I’m no nurse or aide but I knew something was wrong shouldn’t they have ? My moms femur was broken all the way through. Couldn’t they feel something was wrong when they were lifting her ? She also had internal bleeding and those people actually thought my mom was faking !?!? My mom could have died had I not gone in and told them she needed help . Not because she was faking her pain as they had convinced themselves of,but because her bone could have cut her main artery in her leg and her internal bleeding could have also been the death of her. I’ve been hesitant to post this because unfortunately my grandmother in-law is a resident at Chateau Gardens and I like to visit her but I can’t remain silent any longer. I understand neglect can happen anywhere and is also unfortunately common in homes. I just warn those of you who have to make a choice of placing a loved one in any type of care facility you take the time to visit often, watch and observe. While I’m not proud of this I seen a lot I did not like at Chateau Gardens, but I felt my mom was still getting the care she needed. I’m angry for not doing better for my mom. I will no longer ignore any neglect I see at any home I visit. I do not care if the home hates me or chooses not to allow me visits. My mom will not be miss treated again ever. Nor will I watch a resident sit in soiled undergarments. They also deleted and blocked me from their fb page
My father has been at Chateau Gardens for 6 months, after stays in 4 other care facilities, and the care at CG has been superb. The CG philosophy is that the staff is visiting in the home of the residents, and that attitude shows in the excellent care and attention they give everyone. The residence is kept clean, simple and pleasant. The staff is fantastic, caring and focused, and well-trained in dementia and Alzheimer's. A wonderful place for anyone with memory problems or requiring complete care.
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