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Bayberry Commons

2211 Laura St, Springfield, OR 97477, USA

About Bayberry Commons

4.5 / 5

from reviews

Is this your business?

    Tamara Shelton
    February 07, 2024

    My dad has been a resident for almost 4 1/2 years. He recently went on hospice and needed a hoyer. This facility doesn’t allow them and overall has gone drastically downhill. I’ve had no communication with them about this. Left messages myself and not getting a call or update or even when he has to move. This is crud. Now I have to put my dad thru the trauma of moving right after the emotional distress going on hospice takes on him.

    Nicholas Evans
    November 25, 2023

    Up until.. about February 2023, Bayberry was a good place for seniors, healthcare staff, and hospice providers. Residents and families have been top notch. There are some staff who have worked there 10 plus years and are the best in the business with no question. The memory care is and has been one of the best in the state at least up to early 2023. (See my old review). After a company wide takeover by Ridgeline Management in 2022-2023, most operations went south quickly. Following a failed state inspection, Ridgeline replaced all previous management and brought on a woman named Krista Cardoza. Krista threatened her staff, ignored issues with the facility food, and created an unwelcoming atmosphere where many families and health care providers felt ignored. During her takeover, she worked to eliminate about a quarter of the existing staff(some who had worked there for many years), while bringing in her own. She allegedly "lost" entire employee files containing background checks, onboarding/new hire paperwork, CPR cards, and food handler's certificates forcing about 50 percent of the staff to redo these tasks to maintain employment. As a result, the company and residents suffered. Bayberry is due for another state "follow-up" inspection within the next 30 days to correct inconsistencies cited in 2022. I would find it highly unlikely the facility will pass with current marginal staffing levels and limited access to outside agencies to fill the gaps. At one point Bayberry owed Express staffing over 150,000 dollars in unpaid service bills. Some residents were not billed for 4 months and owed up to 20 thousand dollars in back rent. Take a tour for yourself, and decide whether this is the right choice. I would explore other options for now, at least until they get new leadership or the current leadership and owner/s (4 at one point) take better control of the situation because the building has a tremendous amount of potential. Basically, the place needs to pay all its debt off, sell and rebrand to start fresh. With all the debts paid if its even possible, it would be a good place. With a kind administrator and new gentle resident care managers who nurture their hard working staff, Bayberry might reclaim its title as best in the state. Ridgeline managed the building before Seasons Living in 2020 and succeeded at that time. there is no reason they cant do it again with or without possible covid intrusions. All above content is factual. Updated 11/24/23

    Meredith Clark
    December 30, 2015

    A shout-out to the staff and administration at Bayberry Commons for their loving support of my mom over the past four years. Mom lived in the Memory Care area, which holds only 14 elders. I loved the small size, the well-trained, loving caregivers, and the low turnover in staff (so important for dementia care). Despite some pretty rough behavior on my mom's part at times, staff remained compassionate, caring and professional. The physical grounds are beautiful and respectfully maintained. The rooms in memory care are large and private, a rarity in the memory care world. Bayberry is well managed, with accessible administrators who provide clear communication, advice when asked, and more than once, a hug when needed. Most important, the sense that mom was part of a community, not a customer in a facility, made all the difference. Thanks, Bayberry, for all you did to make the last few tough years better for mom and for all of us.

    Searainya Bond-Frojen
    June 05, 2021

    I am a hospice employee for Brighton Hospice, and I go to various communities to offer spiritual care to our patients. The staff at Bayberry Commons was welcoming, friendly, and informative. When there was a medical crisis, they were prompt and communicative with their staff, the patient, and our hospice staff. We are so grateful we get to have an ongoing relationship with Bayberry Commons in providing amazing care!

    Rhonda Mcmahon
    March 28, 2019

    Bayberry was recommended to me by social workers at the hospital. I hadn’t heard of it. When I visited it I was so pleased. It’s not as large a facility as most and it felt more like a home. The staff are caring and loving to the patients. They make sure all needs are taken care of. My mom has been there over 3 years. Just recently she moved to memory care. I can’t say enough about the compassion and care there. I’m very greatful for all of them! I give 5 stars! No 6!

    Bayberry Commons

    Our Address

    2211 Laura St, Springfield, OR 97477, USA

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