Alpine Heating & Air Conditioning
4747 W 11th Ave STE D, Eugene, OR 97402, USAAbout Alpine Heating & Air Conditioning
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We had a new HVAC system installed about a year ago. After a few months I started noticing our natural gas bill was higher than it'd ever been and also started smelling something coming up through the vents into the house. My husbands nose isn't very good so when I'd mention smelling something off he said he couldn't smell anything. In the last couple of months the smell got so bad in the guest bathroom I was keeping the door shut with the fan on but a few days ago I woke up to the smell in our bedroom and I went and shut down the vents in the house. Thankfully we had previously scheduled our yearly maintenance with Alpine and my husband asked the tech to check for leaks when he showed up. My husband said the gas detector was going crazy and he realized the heater has been leaking all this time. My husband called the Manager and there was no apology, no offer for the filter replacement, nothing. We're thankful the Tech figured out the problem and is fixing it. Side note, we're actually being charged for the filter replacement after finding out their shoddy installation could have killed us in our sleep. I'd recommend this knowledgable employee but not the company.
Recently, I visited Alpine HVAC facility in Eugene located on West 11th Street. What a nice surprise to meet with some of the staff; they’re all very friendly and knowledgeable. I put them on the “spot” with very vague questions about repairs and replacement of our HVAC system. As a team they have the knowledge and expertise to do the job. They are up front and kind, though honest about answering questions; they have my confidence and trust to do the job correctly. Costco referred Alpine Heating & Air Condition through the Costco Wholesale Savings flyer, October 2022.
Alpine was great to work with. My home advisor Andy was top notch. He did a fantastic job customizing our new HVAC system to the needs of our house. We got several options and he didn’t try to push a high-end system that we didn’t need. Installation was done in one day. The crew was fast and professional. I would recommend for your heating needs!
Excellent experience from start to finish. Andy came out to see our requirements and space, and found a solution that kept us from making extensive modifications to our home. The installers and electrician were all very professional and performed great work. The permitting was handled for us which was very nice. The solution Andy provided is suiting us very well during the hot days and we’re all cool in the house! Thanks Alpine!
Great service! They were able to come out the earliest time I had available to fix my issue. Brandon was early, professional, and did a great job. A really nice guy! The system seems to work better than ever. Alpine with consistently great workers and service.