We had a new HVAC system installed about a year ago. After a few months I started noticing our natural gas bill was higher than it'd ever been and also started smelling something coming up through the vents into the house. My husbands nose isn't very good so when I'd mention smelling something off he said he couldn't smell anything. In the last couple of months the smell got so bad in the guest bathroom I was keeping the door shut with the fan on but a few days ago I woke up to the smell in our bedroom and I went and shut down the vents in the house. Thankfully we had previously scheduled our yearly maintenance with Alpine and my husband asked the tech to check for leaks when he showed up. My husband said the gas detector was going crazy and he realized the heater has been leaking all this time. My husband called the Manager and there was no apology, no offer for the filter replacement, nothing. We're thankful the Tech figured out the problem and is fixing it. Side note, we're actually being charged for the filter replacement after finding out their shoddy installation could have killed us in our sleep. I'd recommend this knowledgable employee but not the company.
Garry James
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September 28, 2022
Recently, I visited Alpine HVAC facility in Eugene located on West 11th Street.
What a nice surprise to meet with some of the staff; they’re all very friendly and knowledgeable.
I put them on the “spot” with very vague questions about repairs and replacement of our HVAC system. As a team they have the knowledge and expertise to do the job. They are up front and kind, though honest about answering questions; they have my confidence and trust to do the job correctly.
Costco referred Alpine Heating & Air Condition through the Costco Wholesale Savings flyer, October 2022.
Brett Blundon
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November 03, 2022
Alpine was great to work with. My home advisor Andy was top notch. He did a fantastic job customizing our new HVAC system to the needs of our house. We got several options and he didn’t try to push a high-end system that we didn’t need. Installation was done in one day. The crew was fast and professional. I would recommend for your heating needs!
Clark Kent
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October 04, 2022
Great service! They were able to come out the earliest time I had available to fix my issue. Brandon was early, professional, and did a great job. A really nice guy! The system seems to work better than ever. Alpine with consistently great workers and service.
savannah nelson
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August 24, 2022
Called last week to schedule and were relatively available given the time year. The lady at the office was extremely pleasant and personable to speak to. Brandon was our field technician and he did an amazing job. Very friendly and thorough! Our AC is back on and with notes on why it might have issues at a later point! Overall a great experience and I would highly recommend them to anyone, and this was in Cottage Grove so they do service up here 😊
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4747 W 11th Ave STE D, Eugene, OR 97402, USA
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We had a new HVAC system installed about a year ago. After a few months I started noticing our natural gas bill was higher than it'd ever been and also started smelling something coming up through the vents into the house. My husbands nose isn't very good so when I'd mention smelling something off he said he couldn't smell anything. In the last couple of months the smell got so bad in the guest bathroom I was keeping the door shut with the fan on but a few days ago I woke up to the smell in our bedroom and I went and shut down the vents in the house. Thankfully we had previously scheduled our yearly maintenance with Alpine and my husband asked the tech to check for leaks when he showed up. My husband said the gas detector was going crazy and he realized the heater has been leaking all this time. My husband called the Manager and there was no apology, no offer for the filter replacement, nothing. We're thankful the Tech figured out the problem and is fixing it. Side note, we're actually being charged for the filter replacement after finding out their shoddy installation could have killed us in our sleep. I'd recommend this knowledgable employee but not the company.
Recently, I visited Alpine HVAC facility in Eugene located on West 11th Street. What a nice surprise to meet with some of the staff; they’re all very friendly and knowledgeable. I put them on the “spot” with very vague questions about repairs and replacement of our HVAC system. As a team they have the knowledge and expertise to do the job. They are up front and kind, though honest about answering questions; they have my confidence and trust to do the job correctly. Costco referred Alpine Heating & Air Condition through the Costco Wholesale Savings flyer, October 2022.
Alpine was great to work with. My home advisor Andy was top notch. He did a fantastic job customizing our new HVAC system to the needs of our house. We got several options and he didn’t try to push a high-end system that we didn’t need. Installation was done in one day. The crew was fast and professional. I would recommend for your heating needs!
Great service! They were able to come out the earliest time I had available to fix my issue. Brandon was early, professional, and did a great job. A really nice guy! The system seems to work better than ever. Alpine with consistently great workers and service.
Called last week to schedule and were relatively available given the time year. The lady at the office was extremely pleasant and personable to speak to. Brandon was our field technician and he did an amazing job. Very friendly and thorough! Our AC is back on and with notes on why it might have issues at a later point! Overall a great experience and I would highly recommend them to anyone, and this was in Cottage Grove so they do service up here 😊